1. Cancellation and returns
1.1 This policy does not apply to goods ordered by businesses which are exempt form the Distance Selling Regulations.
1.2 Any items which have been personalized or modified to your specification, such as gift baskets/ hampers which do not feature on www.prezziegalore.com, colours/styles outside of the options listed on our website, or any gift basket which is branded with your image.
1.3 You can cancel your contract at any time up to 7 working days after the day of delivery. To do this, please e-mail, fax or write to us. We are unable to accept cancellations by phone.
1.4 You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
1.5 If you cancel, you must return the goods within 14 days of cancellation, complete with the original packaging to us, at your own expense. You must ensure that the goods are packaged adequately to protect against damage.
1.6 If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
1.7 We will refund all monies paid to us by you including any postage / carriage within 30 days, less any costs due under this contract.
1.8 This cancellation policy does not affect your legal rights - for example, if goods are faulty or misdescribed.
2. Trade or Business Customers
The following conditions apply to orders placed by Trade or Business Customers.
2.1 You can cancel your contract at any time up to 7 working days after the day of delivery. To do this, please e-mail, fax or write to us. We reserve the right to make cancellation and/or re-stocking charges.
2.2 Claims for missing or damaged items must be made within 2 days of delivery.
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