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FAQ

I am a trade customer and I have not bought any products from IBC before, how can I place an order?
If you do not have an account with IBC you can call +442087360455 and our experienced customer service team will arrange for one of our sales representatives to call you in order to discuss your requirements.

I am a trade customer and I have an account with IBC, how can I order your products?
If you already have an account with IBC, please keep your account number with you, call +442087360455 and our experienced customer service team will help you with your order. You can also place an order through email on [email protected], mentioning your account number, site/delivery address and contact details and our customer service team will process your request. In case you prefer to use fax, you can send us your order on +442087360454.

Do you deliver internationally?
Unless you are a trade customer you can most likely buy from a distributor nearer to you. For more information, please use the contact us form.

When will my order be delivered?
If you place your order before 1pm your products will be delivered on the following weekday, excluding public holidays, given that your order does not weight over 120kg. If you order on Friday they will come to you on Monday.

What payment methods do you accept?
We accept BACS, cheques and all major debit and credit cards

I have a problem with my delivery, what should I do?
We make sure that all our deliveries are on time and the right products are distributed to the right recipient. However, if you have any problems with your delivery, we need to be advised within 72 hours of delivery. Please send an email to [email protected] and we will respond to you as soon as possible. Alternatively, you can call us on +442087360455 and our customer service team will help you with your enquiry.

I need more in depth information about product technical specifications. Whom should I contact?
You can send an email to [email protected] and our technical consultants will provide you with detailed technical information on our products.

Are IBC products Kosher, Halal or Vegetarian?
We have many Kosher, Halal and Vegetarian products. For more information on product specifications please visit our individual product webpages.

Do you sell Fairtrade or Rainforest Alliance Approved Products?
We strongly support ethical trading and our products are certified by Fairtrade UK and Rainforest Alliance. Please visit our individual product webpages.